COVID-19 Update

Are you still taking and shipping orders?

Yes! We are shipping out orders as normal.

Should we expect delays?

We currently aren’t experiencing any delays. We’ll let you know if that changes, though. 

Are you processing returns and cancellations?
At this time, we’re following our normal returns & cancellations policy. You can check it out here.  

What protective measures are you taking to ensure the health of your customers?

We’re working to make sure all shipments are as safe as possible. In doing so, our warehouse has taken the following precautions to lower risk.

  • Increasing the number of routine cleanings throughout the day. 
  • Regularly sanitizing facilities
  • Spacing out lunches and breaks so fewer employees occupy same spaces
  • Enforcing proper hand washing habits.

What protective measures are you taking to ensure the health and safety of your employees?

While we don’t currently have retail spaces, our small but mighty team have all been working from home. We realize this is a privilege that not everyone is afforded, and plan to do our part at social distancing and flattening the curve. 

 

If you have any other questions (COVID-19 related or otherwise), email hello@fctry.com and we’ll get back to you as soon as we can!